Terms of Service

Welcome to Couture by Mela.

These Terms of Service govern your access to and use of our website and the purchase of products offered through our online store.

By accessing our website, placing an order, or using our Services, you agree to these Terms of Service and our applicable store policies.

Please read these terms carefully before making a purchase.

1. General

Couture by Mela is a fashion and clothing business specializing in the design, creation, and sale of dresses and custom-made clothing.

We create and prepare our products through our own production operations, maintaining responsibility for product quality, customization, and order fulfillment.

Our collection includes both available inventory and individually made-to-order products prepared according to customers’ selected designs, specifications, and measurements.

By using our website, you agree to these Terms of Service and our applicable store policies.

2. Custom-Made Products

Most products offered by Couture by Mela are made to order.

Each dress is individually prepared according to the customer’s selected design, specifications, and measurements.

Our products are not generally standard ready-to-ship items.

Customers are responsible for carefully reviewing product descriptions, design details, sizing information, customization options, and measurements before placing an order.

Because our products are individually prepared, minor variations in fabric appearance, texture, color representation, and handcrafted details may occur.

We make reasonable efforts to ensure that product photographs and descriptions accurately represent the items offered.

3. Orders and Payments

By placing an order, customers confirm that the selected products, measurements, customization details, and shipping information are accurate.

All orders are subject to acceptance and availability of the materials and production resources required to fulfill them.

An order confirmation email acknowledges receipt of the order but does not necessarily constitute final acceptance if further verification or clarification is required.

Payment must be completed using the payment methods available at checkout.

Once an order is accepted, materials and production resources may be allocated specifically to that order.

Couture by Mela reserves the right to contact customers if additional information or clarification is required before production begins.

We also reserve the right to refuse or cancel orders where permitted by applicable law, including cases involving suspected fraudulent activity, incorrect pricing, or circumstances that prevent fulfillment.

If a payment has been collected for an order that Couture by Mela cannot fulfill, an appropriate refund will be issued.

4. Order Modifications

Because our products are individually made, changes to an order may not be possible once production has started.

Customers should carefully review all order details before completing payment.

Requests to modify measurements, designs, materials, colors, or other customization details will be reviewed based on the production status of the order.

We cannot guarantee that modification requests received after production has started will be accepted.

Any approved modifications may affect production time and delivery estimates.

5. Measurements and Customer Information

Customers are responsible for providing accurate measurements and complete customization information.

Incorrect or incomplete measurements may affect the final fit of a dress.

Couture by Mela is not responsible for fitting issues directly resulting from inaccurate measurements or incorrect information provided or approved by the customer.

Where clarification is required, we may contact customers before or during production.

Customers are responsible for providing accurate contact details and a complete shipping address.

6. Returns, Refunds, and Exchanges

Due to the personalized nature of our products, custom-made dresses are generally not eligible for returns or refunds solely because of a change of mind or personal preference.

This includes situations involving:

• Changes of mind.
• Incorrect customer-provided measurements.
• Incorrect sizes selected or confirmed by the customer.
• Personal design preferences.
• Event cancellations.
• Changes in customer requirements.

However, Couture by Mela takes responsibility for manufacturing defects, incorrect products, and products that materially differ from the agreed order specifications.

Depending on the circumstances, an appropriate resolution may include repair, replacement, partial refund, or full refund.

Customers should review our Refund & Cancellation Policy for complete information.

Nothing in these Terms of Service excludes or limits any mandatory consumer rights or remedies available under applicable law.

7. Production, Shipping, and Delivery

Our dresses require individual preparation and production before shipment.

Production and delivery times may vary depending on the selected design, customization requirements, production workload, and delivery destination.

Estimated production times and shipping information are provided through our website and applicable order communications.

Production time and shipping transit time are separate.

Customers are responsible for providing any additional information required to complete their orders in a timely manner.

Once an order has been dispatched, customers may receive shipment tracking information where available.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise expressly stated, these charges are the responsibility of the customer.

Please review our Shipping Policy for additional information.

We will work with customers and shipping providers to investigate lost, damaged, or delayed shipments and provide appropriate assistance.

8. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, photographs, measurements, prices, and customization details are accurate.

However, slight variations in screen colors, fabric appearance, and handcrafted details may occur.

Product availability, designs, and pricing may change from time to time.

If a material or other essential component becomes unavailable after an order is placed, we will contact the customer to discuss an appropriate solution.

We will not substitute materially different products or specifications without appropriate customer agreement.

9. Intellectual Property

All content appearing on the Couture by Mela website, including photographs, product descriptions, designs, graphics, logos, text, and branding, is owned by or licensed to Couture by Mela unless otherwise stated.

Such content may not be copied, reproduced, distributed, or used for commercial purposes without prior authorization from the relevant rights holder.

10. Website Use and Security

Customers agree not to use our website for fraudulent, unlawful, or unauthorized activities.

You must not attempt to interfere with website functionality, compromise website security, or access restricted systems or information.

We reserve the right to restrict access or take appropriate action where unauthorized or unlawful activity is identified, subject to applicable law.

11. Limitation of Liability

Nothing in these Terms of Service limits or excludes liability that cannot legally be limited or excluded under applicable law.

Subject to those mandatory rights, Couture by Mela shall not be responsible for losses arising from circumstances beyond our reasonable control.

We will take reasonable steps to fulfill customer orders and address legitimate product or delivery concerns.

12. Applicable Policies

These Terms of Service should be read together with our other applicable website policies, including:

• Privacy Policy.
• Refund & Cancellation Policy.
• Shipping Policy.

In the event of any inconsistency, applicable mandatory consumer protection laws will take precedence.

13. Contact Information

For questions regarding orders, products, or these Terms of Service, please contact:

Business: Couture by Mela

Website: https://www.couturebymela.com/

Email: hello@couturebymela.com