Shipping Policy

Thank you for visiting Couture by Mela.

We are committed to preparing and delivering your orders with care. Please review the following Shipping Policy to understand our production, processing, and delivery procedures.

1. Order Processing and Production Time

Couture by Mela offers both available inventory and individually made-to-order dresses.

Available inventory items are prepared for shipment according to their availability and order requirements.

Custom-made dresses are individually produced according to the customer’s selected design, specifications, and measurements.

Estimated production times for custom-made orders are:

• Local deliveries: Approximately 1–2 months.
• International deliveries: Approximately 1–2.5 months.

These estimates refer to production and preparation time only and do not include shipping transit time.

Production begins after order confirmation and receipt of all required measurements, customization details, and information.

Orders are generally processed during business days. Production schedules may vary depending on the complexity of the design, materials required, and production workload.

2. Shipping and Delivery Time

Shipping time begins once your order has been completed, prepared, and dispatched.

Delivery times depend on:

• The destination country and location.
• The selected shipping service.
• The shipping carrier.
• Customs clearance procedures.
• Other transportation circumstances.

Production time and shipping transit time are separate.

The total estimated delivery period includes both production time and shipping transit time.

Where available, estimated shipping information will be communicated to customers before or after dispatch.

3. Delays and Delivery Updates

Although we make reasonable efforts to fulfill orders within the estimated timeframes, delays may occasionally occur.

Possible causes include:

• High production volumes.
• Material availability.
• Unexpected production requirements.
• Shipping carrier delays.
• Customs inspections.
• Weather conditions.
• Transportation disruptions.
• Other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you through email or WhatsApp.

We encourage customers to contact us if they have questions about their order status.

4. Customs Duties, Taxes, and Import Charges

International orders may be subject to customs duties, import taxes, tariffs, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the customer.

Customs requirements and charges vary depending on the destination country.

Customers are encouraged to review their country’s import requirements before placing an international order.

5. Shipping Address and Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully review your shipping address, contact number, and other delivery details before completing checkout.

If you need to correct your shipping information, please contact us as soon as possible.

Changes may not be possible after an order has been dispatched.

Delivery issues resulting directly from incorrect or incomplete information supplied by the customer will be reviewed individually.

6. Order Tracking

Once your order has been dispatched, shipment tracking information will be provided where available.

Tracking updates may take some time to appear in the shipping carrier’s system.

Customers can use the provided tracking information to follow the progress of their shipments.

If tracking information indicates an unusual delay or delivery problem, please contact us so we can assist with the investigation.

7. Lost, Damaged, or Undelivered Orders

If an order is lost, arrives damaged, or cannot be delivered, please contact Couture by Mela.

We will review the circumstances and, where appropriate, coordinate with the shipping carrier to investigate the issue.

Depending on the circumstances, an appropriate resolution may include replacement, reshipment, or refund in accordance with our Refund & Cancellation Policy and applicable consumer protection laws.

8. Contact Information

For questions regarding production, shipping, or delivery, please contact Couture by Mela through our website.

Business: Couture by Mela

Email: hello@couturebymela.com

Website: https://www.couturebymela.com/