Privacy Policy

Last Updated: November 1, 2026

Couture by Mela operates this online store and website, including all related information, content, features, tools, products, and services, to provide customers with a personalized shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully to understand our privacy practices and how your personal information is handled.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect the following categories of information:

Contact Information

• Full name.
• Billing address.
• Shipping address.
• Email address.
• Telephone number.

Payment and Transaction Information

• Payment method.
• Transaction details.
• Payment confirmation.
• Billing information.
• Order history.

Payment card details are processed through the relevant payment service providers and are handled according to their security and privacy practices.

Account Information

• Username and password.
• Account preferences.
• Account settings.

Shopping Information

• Products viewed.
• Items added to your shopping cart.
• Purchases.
• Order history.
• Returns, exchanges, and cancellations.

Customer Communications

Information you provide when contacting our customer service team, including inquiries, complaints, and order-related communications.

Device and Technical Information

• IP address.
• Browser information.
• Device information.
• Network information.
• Cookies and similar technologies.

Website Usage Information

Information about how you interact with and navigate our website.

2. How We Collect Personal Information

We collect personal information through several sources:

Directly from you: When you place an order, create an account, complete a form, or communicate with us.

Automatically: Through cookies, analytics tools, and similar technologies when you visit or interact with our website.

Through service providers: When companies providing services on our behalf collect or process information to support our operations.

Through third parties: Such as payment providers, advertising partners, and other business partners, where applicable.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Order Processing and Fulfillment

To process payments, confirm orders, prepare custom-made products, arrange shipping, provide tracking information, and communicate about your purchases.

Customer Service

To respond to inquiries, resolve complaints, provide assistance, and maintain our relationship with customers.

Account Management

To create and manage customer accounts, maintain preferences, and provide access to our Services.

Marketing and Advertising

To send promotional communications, provide information about new products and collections, and display relevant advertisements, subject to applicable consent and opt-out requirements.

You may unsubscribe from promotional emails at any time.

Security and Fraud Prevention

To protect our website, customers, and business against unauthorized access, fraudulent transactions, and other suspicious activities.

Website Improvement

To analyze website usage, improve our products and Services, and provide a better shopping experience.

Legal Compliance

To comply with applicable laws, regulations, legal requests, and other legitimate legal obligations.

4. How We Share Personal Information

We may share personal information with third parties when necessary to operate our business and provide our Services.

These parties may include:

• Shopify: Our e-commerce platform provider, which hosts and supports our online store.
• Payment Service Providers: To process transactions and facilitate secure payments.
• Shipping and Delivery Companies: To deliver customer orders and provide shipment tracking.
• Technology and Service Providers: Including website hosting, analytics, customer support, cloud storage, and other operational service providers.
• Marketing and Advertising Partners: To support advertising and promotional activities, where applicable and subject to your privacy choices.
• Legal and Regulatory Authorities: Where disclosure is required by law or necessary to protect our legal rights.

We do not authorize our service providers to use personal information for purposes unrelated to the services they provide to us, except as otherwise permitted by applicable law.

5. Relationship with Shopify

Our online store is hosted by Shopify.

When you visit or use our Services, Shopify collects and processes certain personal information to provide, maintain, and improve the platform.

Information submitted through our website may be processed by Shopify and its service providers, including providers located in countries other than your country of residence.

Shopify may also use certain information collected through your interactions with our store and other merchants to provide enhanced platform features, security services, analytics, and other services.

To learn more about how Shopify processes personal information, please review Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy

You may also exercise certain privacy rights through Shopify’s Privacy Portal:

https://privacy.shopify.com/

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Operate and maintain the website.
• Remember customer preferences.
• Maintain shopping cart functionality.
• Understand website usage.
• Improve website performance.
• Support advertising and marketing activities, where applicable.

You may manage certain cookie preferences through your browser settings or available cookie preference tools on our website.

Some cookies are necessary for the website to function properly and cannot be disabled through certain preference tools.

7. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently from Couture by Mela and may have their own privacy policies and security practices.

We encourage customers to review the privacy policies of any third-party websites they visit.

We are not responsible for the privacy practices of websites that we do not operate or control.

8. Children’s Privacy

Our Services are not intended for children who are below the applicable age of digital consent in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

9. Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic storage or internet transmission can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for business operations, order fulfillment, customer service, legal compliance, dispute resolution, and other legitimate purposes.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request a copy of your personal information.
• Request transfer of your information where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising or personal information sharing activities.

You may also unsubscribe from promotional emails using the unsubscribe option included in our marketing communications.

We may need to verify your identity before processing certain privacy requests.

We will respond to requests within the timeframes required by applicable law.

California and Other Applicable U.S. Privacy Rights

Depending on your state of residence, you may have additional rights under applicable privacy laws, including rights relating to the sale or sharing of personal information and targeted advertising.

Where applicable, you may exercise these rights through the privacy tools available on our website or by contacting us.

We also recognize applicable browser-based privacy signals, including Global Privacy Control, where required by law.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

European Economic Area and United Kingdom

Customers residing in the European Economic Area or United Kingdom may have additional rights under applicable data protection laws, including the right to object to certain processing activities and withdraw consent where applicable.

These rights are subject to applicable legal conditions and exceptions.

11. International Data Transfers

Your personal information may be stored or processed in countries other than your country of residence.

Where personal information is transferred internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection requirements.

Where required, these measures may include recognized contractual safeguards, such as Standard Contractual Clauses.

12. Complaints

If you have concerns about how we collect, use, or process your personal information, please contact us.

Depending on your location, you may also have the right to submit a complaint to the relevant data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, Services, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Business: Couture by Mela

Email: hello@couturebymela.com

Website: https://www.couturebymela.com/

For purposes of applicable data protection laws, the legal business entity operating Couture by Mela acts as the data controller of personal information where applicable.