Refund & Cancellation Policy

At Couture by Mela, our dresses are custom-made and individually prepared according to each customer’s selected design, specifications, and measurements.

We are committed to delivering products that meet our quality standards and the specifications agreed upon when an order is placed.

Please carefully review this policy before completing your purchase.

1. Custom-Made Products

All dresses purchased from Couture by Mela are made to order.

Each product is individually prepared according to the customer’s selected design, specifications, and measurements.

Due to the personalized nature of our products, custom-made dresses are generally not eligible for returns or refunds due to a change of mind or personal preference, subject to applicable consumer protection laws.

2. Final Sale Policy

Custom-made orders are generally considered final once production has started.

Customers are responsible for carefully reviewing their order details, measurements, design selections, and specifications before completing payment.

This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.

3. Cancellation Policy

Customers may submit cancellation requests before production begins.

Once production has started, cancellation requests may generally not be accepted because materials, labor, and production resources may already have been committed specifically to the customer’s order.

Each cancellation request will be reviewed based on the order’s production status and applicable legal requirements.

4. Change of Mind and Customer Preferences

Refunds and returns are generally not available solely because a customer changes their mind after placing an order.

This includes situations where:

• The customer no longer wants the dress.
• The customer decides not to attend an event.
• The customer changes their personal design preferences.
• The customer selects an incorrect size.
• The customer provides incorrect measurements.
• The customer no longer needs the product.

This section does not apply where a refund or other remedy is required by applicable law.

5. Customer Measurements

Customers are responsible for providing accurate measurements and customization information.

Incorrect or incomplete measurements supplied by the customer may result in fitting issues.

Couture by Mela is not responsible for fitting problems directly resulting from inaccurate measurements or incorrect information provided or approved by the customer.

Customers are encouraged to carefully review all measurements and customization details before confirming their orders.

6. Production and Customer Delays

Custom-made dresses require individual preparation and production time.

Customers are responsible for providing the measurements, information, approvals, and responses necessary to complete their orders.

Delays resulting from incomplete information, incorrect measurements, or delayed customer responses may affect the production and delivery schedule.

Such delays do not automatically qualify an order for cancellation or refund.

Couture by Mela will communicate with customers when additional information or clarification is required.

7. Defective, Damaged, or Incorrect Products

Couture by Mela takes responsibility for manufacturing defects and errors attributable to our production process.

If a customer receives a product that:

• Has a manufacturing defect.
• Is damaged due to a manufacturing issue.
• Is materially different from the agreed design or order specifications.
• Is the wrong product due to an error by Couture by Mela.

The customer should contact us with their order number, a description of the issue, and clear photographs or videos where applicable.

After reviewing the circumstances, Couture by Mela will provide an appropriate resolution, which may include:

• Free repair or alterations.
• Replacement of the affected product.
• A partial refund where appropriate.
• A full refund where appropriate or legally required.

We will assess each case fairly and in accordance with applicable consumer protection laws.

8. Refund Processing

Where a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on the payment provider and the customer’s financial institution.

Nothing in this policy excludes or limits any mandatory consumer rights or remedies available under applicable law.

9. Contact Information

For questions regarding refunds, cancellations, or product concerns, please contact Couture by Mela through the contact information provided on our website.

Email: hello@couturebymela.com

Website: www.couturebymela.com